When it comes to ultimate services, warm hospitality and professionalism we perform our utmost and that’s how we stand out among all the travel companies. The products and prices OUROS Travel offer, the services we deliver, the policies we set, the trust we create, the personal attention we pay are few of our specialties. To present an elaborated view of our specialties and give you undeniable reasons to book with us, hereby is a short yet effective list:
- Real & authentic experiences
- High quality and excellent services
- Value for money
- Best price - no hidden costs
- Responsible & sustainable travel
Posted By : JOERG_K
Unfortunately, our experience was extremely negative.
Instead of a well-maintained vehicle, as shown in the photo of the advertisement, the vehicle was very dirty on the outside and damaged at the rear.
The driver behaved in an unprofessional manner. He did not start driving immediately, but initially drove at walking speed, stopped several times at the side of the road and communicated on his cell phone. He then drove into a side street, stopped, got out and smoked a cigarette while continuing to communicate on his cell phone. It was only when we got out and unloaded our luggage from the vehicle to hire another cab that the driver assured us of an immediate ride to our destination in Halong City.
As the hotel was a high-class hotel, we felt extremely uncomfortable driving up in such a dirty and damaged vehicle.
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Posted On : 2024-04-28 12:28:40 
Posted By : Alexa_H
My driver waited an hour for me to get through customs, which was extremely patient of him. Then he took me to the location the hotel gave me, but once he left I could not find the hotel and none of the people on the street knew where the hotel was, so the company sent me another driver to help me find my hotel which ended up being 20 minutes north of the address that was provided to me. This was my first night in Vietnam and I was feeling very overwhelmed, so they saved me that night by staying in touch with me and being friendly enough to send me another driver.
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Posted On : 2024-04-13 08:49:39
Posted By : Ashish_P
Driver always stayed in touch and accommodated even when we reached before time. Vehicle met expectations.
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Posted On : 2024-04-06 23:27:04
Posted By : Robert_W
Great pickup from Airport to Ha Long. Ouros were in touch with me throughout booking and meet via. WhatsApp. Safe driving and reliable - highly recommend this taxi service through Viator.
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Posted On : 2024-03-23 16:31:03
Posted By : Alan_W
Fast, safe and cheaper than the others. The seats were so comfortable with plenty of room as they have a max of x9 seats only.
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Posted On : 2024-03-17 12:52:31
Posted By : gabriellestreeter52
Nice car and driver. The company reached out to me early with driver and car details. Definitely recommend as a transfer from the cruise port to airport.
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Posted On : 2024-03-16 17:47:09
Posted By : Caroline_M
Great service. They messaged me to confirm the transfer the day after I booked the transfer and again the day before transfer which I really appreciated. Clean SUV and good driver. I would book again with this company without hesitation. Thanks!
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Posted On : 2024-03-01 20:41:35
Posted By : Ian_P
Transfer with private car over 3 hours. Comfortable with car and with car drivers skills in Hanoi traffic.
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Posted On : 2024-02-24 22:29:48
Posted By : ameidenbauer
Great driver and comfortable vehicle. He drove quickly and safely and helped with my bags. This is a great service
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Posted On : 2024-01-27 22:36:56
Posted By : Julie_W
The driver was early and very kind. We were pleased with the ride of 2.4 hours. I highly recommend this company and driver. They responded quickly to all questions via what’s app quickly and professionally!
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Posted On : 2024-01-25 21:40:35
