SeaTrek Underwater Helmet Diving Experience in Downtown Cozumel

Posted By : John_D
The experience was wonderful, and the guides/divers were top notch. We tipped them well for their professionalism and felt it was well worth it. The reason for poor review is the picture/video scam. I bought 4 tickets, so another couple was placed with our group of 4 to have a party of 6 for the experience. We were initially told it would be $65 for the photos and video. Since the crew photographer kept interrupting my picture taking wanting to get our photos during the experience, I stopped using our underwater camera and resolved to just buy the package at the end of the excursion. When we surfaced and ate lunch, we went to look at the photos and video. It was excellent, and the couple that went with us purchased a copy for $65. I was told for us it would be $85. I tried to argue the point that it is the exact same photo bundle that the couple bought for $65, and that was the price we were told as well at the beginning. They said we had to pay extra because we had more people in our party. That is NOT what we were told at the beginning, and an email to the manager resulted in basically being told “too bad—those are the prices.” I just wanted what we had been promised, otherwise I would have taken more pictures on my own. It’s no longer about the money—it’s a matter of principle. Say what you do, and do what you say. They should be ashamed. We left without buying the package because it felt like we were being taken advantage of. In my email, I offered to pay the $65 we were told, but the response I received was “no”. It’s a shame that we had to leave one of the best experiences we had empty-handed due to their business practices. Caveat emptor.
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Posted On : 2024-06-29 15:55:36

Posted By : kymberleehunter26
Sea Trek was a wonderful experience. The divers were amazing. Jose, the host was fabulous.. I would recommend this experience. Excellent the water is gorgeous. It’s always a plus when you get two free cocktails
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Posted On : 2024-05-31 12:18:43

Posted By : David_B
Our family enjoyed the Sea Trek at Jeanie's. We saw lots of fish plus we fed some and held some. The pictures and video taken by the staff were the perfect way to capture our experience. We loved the food and drinks afterward and had excellent service by Jeanie's staff. We highly recommend this adventure.
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Posted On : 2024-05-26 21:56:10

Posted By : K3349SSbiancac
OMG!!! You have got to try this!!! If you're a floater like me and cannot dive underwater without being weighed down this is the excursion for you. It was fun, so breathtaking and exhilarating to be underwater and walking on the sea floor. I was just marveled and amazed to see things up front without a glass wall between me and the marine life. I loved every minute of this excursion!! 😍
So much happiness in my heart to feed the fish and have them swimming around me. I even got to hold a spiny crab, in other terms a very terrifying sea spider. Something of what nightmares are made of, but soooooo AWESOME!
The staff was amazing and informative. Jose and his crew are the BEST!! We were treated to a couple of drinks afterwards. It was just beautiful to sit by the water, drink our margaritas and take in views of the ocean reminiscing on the things we just witnessed under water which are now forever in my memory bank. I am forever grateful to my wonderful hubby for booking this for us. He's a diver and this was the first time for us to experience the wonderful world of underwater together. ❤️
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Posted On : 2024-05-21 13:05:55

Posted By : W908CMalanr
The staff was very nice and thorough with what to do. They take all the pictures for you and even let you hold some of the sea creatures. They feed the fish to ensure you get to see a wide array of different fish. Would highly recommend.
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Posted On : 2024-05-11 09:50:38

Posted By : hartley94
Very nice area to sit after the Snuba excursion. The employees were very nice and helpful. When we went, we were the only ones doing the excursion so it was very quiet - would highly recommend! It's about a 10 minute $10 taxi ride to the location
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Posted On : 2024-05-11 09:45:58

Posted By : Diana_M
Amazing excursion! Very well run- the team was very detailed and we felt safe the whole time! I loved that they took pictures and video for sale! They came out perfect!! We got to hold sea life too!! Loved it!!
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Posted On : 2024-05-02 12:19:53

Posted By : C130XYchristopherr
Jose and the dive team were all awesome. They made sure we enjoyed the experience and let us interact with lots of sea creatures. It was an easy way to get some diving experience.
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Posted On : 2024-04-25 16:17:27

Posted By : WilliamsportPA
Enjoyed the experience very much. My partner was sick and couldn't participate, so he waited while I did the trek. The heavy helmet was almost weightless under water. Breathing was natural, no different than on land. Guides spend a lot of time getting pictures (to sell you), but they also get the fish to swim around you (so pictures can be taken -- lol). When the fish food is put in your hand, the fish bite (it surprises more than hurts). Only negative comment is the lack of enthusiasm by the employees, their flatline personalities. Solid recommendation.
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Posted On : 2024-04-13 20:54:30

Posted By : CruisinNana2015
A MUST DO! The staff was so awesome. The young men were very patient. We had some water scared folks with us and they were very patient with them. The helmets were clean however I did use my own wipes just in case. The walking under water experience was amazing. We saw lots of fish.
We underestimated the time on our ferry ride over from Playa so we were late for our appointment, The guys were very considerate and allowed us to go with a later group.
If you have sinus issues I suggest taking a snus pill about 1 hour before your time to ensure your head an ears stay clear so you can enjoy your time walking under water.
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Posted On : 2024-03-27 22:22:50