Experience the ultimate 3-in-1 adventure along the stunning Riviera Maya with our Tulum Ruins, Reef Snorkeling, and Cenotes Tour. Explore the ancient Tulum ruins, immerse yourself in the vibrant world beneath the Caribbean Sea with a snorkeling adventure among colorful coral reefs, and cap off your day by taking a refreshing dip in the crystal-clear cenotes and exploring mystical caves. This unique tour promises a day of unforgettable exploration and relaxation in one of the world's most enchanting destinations."
Posted By : Tour34079297194
Company communicated promptly and clearly. Provided snacks and water bottles. Clear communication from the guides in good English. Meal wasn’t show stopping but welcome after the activities. Cenote was different than expected but a great experience. Overall a very good trip. It is definitely an all-day affair time-wise.
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Posted On : 2024-06-28 18:11:26 
Posted By : Jason_H
My party of 7 was left feeling like the experience was not worth the expense. The Viator and Ocean tours company were flexible with our booking plans considering the horribly wet weather. We adjusted our date and party size smoothly. I checked in with them the day before because of the tropical storm to learn the snorkel portion would be canceled.
“hello, thank you for asking, tomorrow we will go ahead with the tour just the snorkel in reef will be substituted by snorkel in a cenote, Tulum visit will be extended and the cenote and lunch will be two cenotes plus lunch”
The original itinerary on Viator states - 1 hour 30 minutes at the Tulum site and 3 hours at the Cenote.
After the long walk into the site we spent approximately 45 minutes exploring and learning about the ruins. There was much more to see, but we had to leave and then we’re given 15 minutes to explore the market near the drop off area (would have preferred that time at the site).
At the Cenote, we spent approximately 25 minutes actually in the water of the cave ( the most amazing part for sure) and again there were sections of the site that others saw and we did not. The rest of the time was reserved for changing clothes, eating, waiting, then watching an upsell presentation of photos their photographer shot of the activity. Honestly we would have preferred to spend less time posing for their camera - we stopped multiple times to do staged photos - and more time experiencing these wonders. After lunch there was another 20minute session where you watched a slideshow of the photos and were asked to pay for them if you wanted copies. We spent over $900 for the excursion and another $100 for pictures, plus 8 hours of our day for about 1.5 hours of experience. There was NO 2nd Cenote Experience! as the operator had shared the previous day (through text messages) and our guide only said that I would have to take that up with the tour operator - his itinerary was set. Our 3 in 1 was really just 2 in 1 and we all left feeling underwhelmed.
I shared this review w/ Ocean tours and they were disappointed that the alternative activity did not meet my expectations. I asked what the alternative activity was - they never responded.
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Posted On : 2024-06-28 15:00:31 
Posted By : vishcosity
Emmanuel was a great host and you could tell this tour group knows what they're doing. Great activities through out - the only feedback I have is to be more explicit that the snorkel portion may include a boat ride into the portion where you view the wildlife. It was a super choppy day since it had been raining all week before we got there, and I would have brought my motion sickness meds had I known.
The tour itself was great - learned a lot and lunch was yummy + felt really authentic. Great family tour.
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Posted On : 2024-06-28 11:38:51
Posted By : Veronica_M
Being with Family and seeing happiness on their face. Thank you to Arturo (our tour guy), Thank you to Angel (our driver) and Pamela (photographer) for our beautiful pictures!
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Posted On : 2024-06-28 11:07:00
Posted By : angel_P
Carlos was an amazing tour guide we had a most excellent adventure. Wonderful experience with the photographer and driver as well!
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Posted On : 2024-06-28 10:47:27
Posted By : Sylvia_D
I booked this excursion based on being able to combine three outings into one. The communication with the company was superb, with clear instructions through it all. We were met by Suli our tour guide and Miguel the driver on time the day of. I must say Suli is an excellent guide who mixed fascinating historical details with humor and charm. He gave clear and helpful instructions about every part of the excursion and what to expect. The experience in the canote was incredible, and we enjoyed that one the best. The day was quite hot as you would expect in the tropics, so I wondered why the company overlooked the detail of offering umbrellas to help shade us like other companies had. Perhaps it should be something they suggest to folks to bring with them...? Lunch was tasty and everything was well planned and managed nicely. We had the unfortunate situation of having our van break down while on route back to our hotels, so the driver had to call for a replacement van to pick us up. It was a wait of about 30 minutes or so and although it was a little uncomfortable in the heat, we understood that these things can happen. I would recommend this excursion, and hope that you are extra fortunate and get Suli as your guide!
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Posted On : 2024-06-27 23:37:38
Posted By : Nicole_K
Overall, our trip was a lot of fun. We were promptly picked up from our hotel, driven to all the locations of our excursion's, and dropped back off at the end of the day.
The first stop were the Mayan Ruins in Tulum. We were there for roughly 45 minutes-1 hour. This was plenty of time because the mosquitos were relentless. From here we went snorkeling.
Just prior to snorkeling, our group of 8 was combined with another group of 8 people. The snorkeling took place in open water. The water was pretty murky and it was difficult to see anything. Being combined with another group made the experience chaotic and it was like herding cats—in water. The waves were very choppy and I don’t think it was an ideal location for relaxing snorkeling. We probably actively snorkeled for about 20-30 minutes.
We then got back on the same bus to drive to the cenote. The road to get to the cenote was extremely bumpy, and someone ended up getting sick on the bus. The food prior to the cenote was delicious and authentic. Again—mosquitoes were eating all of us pretty terribly.
The cenote was our favorite experience because the water was really refreshing after a long day. The cenote we swam in was underground and the water was clear and it was super neat to see how the rain and the limestone interact to create the cenote.
Overall, it was a good experience. Oscar was a great guide who was knowledgeable and friendly.
Tips for future travelers:
—Bring your own bug spray and apply at your hotel so it was time to absorb into your body before being in the heat and sweating it all off.
—Water shoes that you can walk in gravel with and wear all day will be the best shoe option.
—Travel in your bathing suit so you do not have to change prior to the ruins.
—Wear loose long sleeve shirts/pants that are very light weight and breathable to protect yourself from the mosquitos.
—Bring and insulated water bottle.
—Wear a hat.
—Bring cash—everything is cheaper when you pay cash.
Happy adventuring!
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Posted On : 2024-06-27 15:56:46
Posted By : Melissa_R
Alex J. was great. He was very attentive to everyone. The water wasn't as clear for snorkeling on our day, but he still managed to find us turtles and stingrays to see.
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Posted On : 2024-06-27 12:43:23
Posted By : Theresa_C
This was the highlight of our trip to Playa del Carmen. We booked a private excursion for 6 and it was well worth the price upgrade. Our drive Miguel did an amazing job getting us everywhere quickly and safely! We had a photographer, Pamela, with us for the water based activities where you can't really get good photos yourself. She was friendly and did an amazing job suggesting photos and capturing all of the fun we had. The best part by far was our guide Hamlet. He did an incredible job teaching us about the history of the site and gave a wonderful tour including really cool information about the plants and animals we were seeing. He was funny and super nice. He was conscientious to keep us safe during the water activities and helped us to understand how to show the proper care and respect in the cenote, which we all appreciated. A super fun day and it was so nice to just be with our group too.
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Posted On : 2024-06-27 11:16:02
Posted By : Debbie_S
Had the most amazing day! We were not in a huge coach with loads of people, so pick ups/drops off were quick and efficient. The staff were amazing, friendly and welcoming. Rafa, our tour guide made the day so enjoyable. We were always informed of the plan for each area we visited and his knowledge was incredible. You can see he really loves his job and is a credit to the company. We Got the photos also and they were amazing! 🤟
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Posted On : 2024-06-26 12:57:15
