Leave behind the chaos of San Mark's Square. Board an elegant Bora boat for a private trip to Murano. Get away from the chaotic city center and visit the island of San Francesco del Deserto.
Posted By : Italy 17
We had a bad experience with this group, the only bad experience of all the tours we booked.
I had booked the tour weeks in advance for 2:00 PM in the afternoon. They called at 9:00 AM the day of the tour and wanted to know where we were as they said the tour was booked at 9:00 AM. I checked and saw the confirmation I had was for 2:00 PM. The women said she would call the office and sort it out. I called them back after an hour and she said that the tour was at 2:00 PM. I then re-confirmed the pick up which was the private dock at the Palazzo where we stayed and she said she would meet us there and I had booked this particular tour as is states they will pick up your group by boat at the nearest dock.
I received a call 2 hours later that the factory was having a special function and we could not go until 3:00 PM. We were waiting at the dock at 3:00 to be picked up and they call and wanted to know where were. i repeated the same address from my original confirmation and had given her earlier that day as well. She argues that she is there and we are not, she was at the wrong address!! She then tells us she can't pick us up at our dock as their boat is not licensed to to do so. She finally shows up and make us walk 20 minutes to their dock. I would not have booked with this group as there were others who did provide hotel pick up by boat.
The factory itself was spectacular and Peter the guide had arranged for some workers to stay and finish a piece for us. That was amazing. but the group that operates this tour is incompetent and the listing on Viator is not accurate.
Posted By : Franklin W
My wife and I highly recommend this tour for anyone even remotely interested in glass, jewelry or decoration. We were picked up at our hotel, and escorted to the boat slip just a few minutes away. Our boat driver, Pietro, was very friendly and informative on our way to Murano. Our guide in Murano was Peter probably also Pietro in Italian. He first took us to the glassworks where we watched a master and his assistants, all members of his family, making crystal chandeliers. Then we toured the store which featured works by all of the island's masters and others. WOW!!!
