Hiram Bingham Round Trip Luxury Train to Machu Picchu

Posted By : janisc499
This train is magnificent! Not only does it have History, Culture, and a sense of place, but the experience, including incredible staff, seamless connectivity, sublime food and beverage, more amenities than imaginable, and entertainment provide an incredible way to be in a sacred space, meet new people, have a blast and be catered to all at once!
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Posted On : 2024-06-10 15:16:50

Posted By : Sara_J
This tour company showed up late for our hotel pickup. That was the only downside. There is horrible morning traffic and I would have wanted them to account for that. We missed the welcome drink and dances and almost missed the train. The Hiram Bingham train and Belmond staff on the train were great! So welcoming and the food was excellent! It didn’t feel like a 3 hour ride. It was easy transport from the train to bus in Machu Picchu. Our tour guide Eliud was the best! The tea service at the Belmond hotel after was a treat and the train ride and pickup back to our hotel in Cusco went smoothly.
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Posted On : 2024-06-06 10:40:21

Posted By : Christine_A
We loved the train, food, band and staff! We had trouble with the transition from bus to guide. Luckily a Hiram Bingham employee grabbed a guide for us and he was great!
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Posted On : 2024-05-31 18:06:31

Posted By : simone b
What a magical ride! The train, restored down to the smallest detail, appears newly built. With a panoramic roof in the carriage with live music and a viewing platform. Very elegant bar car as well as the dining car. A very special tour, with equally special service.
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Posted On : 2024-05-04 08:54:01

Posted By : DavidBHV
We went to Machu Picchu with a group at the beginning of April 2024. The trip did not start in Cusco but at the Belmond Hotel in the Urubamba Valley. There it begins with a welcome cocktail before boarding the train. The train exudes the charm of the 1920s and the service was perfect. The bar is also in the panorama carriage and there is a bar playing, which unfortunately makes it very loud there and some travelers unfortunately make too much use of the fact that drinks are included in the price.
The journey itself through the narrow valley is impressive and the food was also of a very high standard. Once you reach your destination, you take buses to Machu Picchu, where in my opinion the biggest advantage of taking this train becomes apparent: you have a top time window for the visit. The teatime in the Belmond Hotel there was unfortunately a bit disappointing, anyone expecting a high tea or something similar will unfortunately be disappointed. There are small snacks and drinks.
Before the trip, each person receives a metal drinking bottle and at the end a leather backpack.
Overall, it was interesting to travel on a train like this and everything that goes with it, but in my opinion it is not a must. Because of the costs, you should also check out the other train alternatives and make your own decision.
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Posted On : 2024-04-21 04:54:29

Posted By : everywhere_anywhere
The best train experience in Peru. Wonderful food, fantastic service and incredible views. You should stay at the hotel too!
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Posted On : 2024-03-29 20:33:47

Posted By : George G
I would do this again and again, so much fun, top notch service! The staff was very attentive. They were professional and knowledgeable. It is obvious this group enjoys their work. The entertainment was great, one big party.
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Posted On : 2024-03-22 11:21:20

Posted By : jessilenis
I don't have enough words to describe the experience of this train to Machu Picchu. Simply spectacular. All excellent people, especially our guide Nick. Truly a dream experience! I hope to return in the future!
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Posted On : 2024-03-17 08:17:47

Posted By : Shelley_C
The trip was amazing but Viator let us down!!!
We were picked up and taken to the train station after an hour drive in the bus. We boarded the train, and we’re promised by Viator through email that someone would be waiting to us at Aguas Caliente, with my name on a a card.
There was no one there waiting for us. There was no one with my name on a card.
There was no one to tell us what to do or where to go.
There was no one there to take us on the tour.
??????????????????????????????????
Luckily, the Hiram Bingham guide on the train took us under his wing, and gave us the tour of Machu Picchu, which was incredible.
When we got back from the tour in Aguas Callientes there was a man there who found me to tell me he was so sorry and that he had not even been notified that he should have been there to expect and meet us.
The Hiram Bingham guide, took care of us all the way back to town and made sure we had a ride back to our hotel!
Recommend you book the trip directly through Hiram Bingham, and skip Viator as they obviously have a communications issue!!!


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Posted On : 2024-02-24 15:31:53

Posted By : 124fannys
This is Yi Shen, passenger and victim for the Hiram Bingham Feb 8th/2024 disaster! The train been derailed, after the couple minutes huge bumpy and jumping from the train, the whole dining area was covered by crashed glasses, the dropping luggage, pale faced passengers, splashed wine/beverage everywhere….

Just back to USA and here to address the manor regarding to that gigantic chaos.

Personally I did contact Belmond train Feb 9th/2024 round afternoon time, however my family not satisfied with either the solution or the response from Belmond!

First of all, due to long term great reputation of Hiram Bingham train service, so I made the reservation for this epic round trip. (My mom passed, tried to give my dad a break). Assumed we gonna have some good experiences, but not really. Especially the derailment would be life threatening, and after that most of passengers lost their appetite, been scared about what was gonna happen? Even though from Wanchaq to Machu Picchu train ride was quite average , passengers couldn’t even made a choice but standard meal set. The restroom near bar area been broken, and kept that status on the train back to Cusco. No fixing at all. There were several passengers from the Celebrity Cruise, cause I saw the logo on their tour guider’s outfit. That lady was quite nice and responsive, every 15-20 mins, she would check her team members and updated the situation. However, our tour guider from Hiram Bingham barely did anything, he never greeted any passengers and check if everyone was ok. Not really eager to help people out and keep info updated; unless he had to make the announcement to all passengers. (His name Rodi). Not a well atmosphere, as the fair statement. Furthermore round trip would be the whole package of Hiram Bingham experience, wouldn’t be reasonable to divided by two.

When the incident happened, I held my glass, but red wine still splashed out on my white Polo shirt, when we finally arrived at hotel, time frame was 2am; which should be round 9pm as the arrangement…

I specifically showed train Manager Henry about my all tinted top, and asked for the detailed report regarding this nightmare. After several emails, haven’t heard anything about my report yet, but ball kicking lol. Now my question here “ Is Hiram Bingham experience really worth?!”

As above-mentioned content, we don’t think the partial refund from Belmond (a world famous iconic service chain) would be a proper way for the apologies; since customers got more potential cost behind…

I’d like to communicate with the higher level management team, in order to address this issue.

Best regards
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Posted On : 2024-02-16 08:46:24